You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it. Read more about what we collect, along with your choices and rights.
OUR COMMITMENT TO YOU
Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It’s important that you know what personal information we collect and how we use it. We’ve done our best to make our explanations short and easy to understand.
PRIVACY NOTICE
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
1. Purchase a product from us
We will use the information you provide to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other offers we have that may be of interest to you.
2. Agree to receive information via one of our forms
We will use that information to respond appropriately to your request and keep you informed of other potential resources we have available.
3. Browse our sites
We use cookies to tailor your experience and provide a seamless experience.
Your choices and rights for each scenario are explained in more detail below.
SUMMARY
What information we have & where we get it.
We collect and store different types of information when you submit an order, buy a product, contact us, and use our websites, apps, and social media.
How we use your information & why.
We collect and use your information for things like helping you get information you requested, sharing new offers, marketing, and to comply with the law.
Your choices & rights.
You can choose whether to receive marketing. You also have the right to access the information we have about you.
Looking after your information.
We take steps to protect your information and delete it securely when no longer needed.
WHAT INFORMATION WE HAVE & WHERE WE GET IT
When we collect your personal information, we store it in our customer databases, such as our CRM, payment systems, customer service systems, and marketing systems, subject to your choices.
Because HOLOS, LLC operates globally, some products and services may differ based on your country.
When you submit an order or purchase a product
We collect information directly from you such as name, address, email, phone number, and payment details.
When using our websites and apps
We may use cookies, web beacons, GPS, Wi-Fi, and other tools to collect data about:
Your browser/device
IP address
Location
The site you came from
Your behavior on our site
The site you visit when you leave
When you contact us
We record interactions for support and evidentiary purposes.
When using social media
Platforms may provide us with information about you when you interact with our content or use social features.
HOW WE USE YOUR INFORMATION & WHY
1. For the performance of our contract with you
When you make purchases
We use your information to:
Process your order
Send service emails
Take payment
Provide customer support
Partners
We share necessary information with program partners (payment processor, fulfillment, etc.) to deliver services.
Contests & referrals
We may use your information to run contests or referral programs.
2. For our legitimate business interests
Marketing
Where permitted by law, we may contact you with offers via:
Email
SMS
Push notifications
Social media ads
You can opt out anytime.
Advertising & cookies
To deliver tailored ads based on your use of our sites/apps.
Market research
To improve our services based on surveys and feedback.
Personalization
To make sure your HOLOS content and products are relevant to you.
3. Where you’ve given consent
This applies in regions that require consent for marketing and cookies.
Commercial Partners
We may share information with approved partners who provide add-on services, but only with permission.
4. To protect your vital interests
Health & safety
Information collected due to legal health and safety requirements may be shared with authorities.
Disclosures under law
We may share information to comply with:
Court orders
Government requests
Fraud investigations
Successors
If HOLOS, LLC is sold or merged, your data may transfer to the new operator.
YOUR CHOICES & RIGHTS
Your choices
You may:
Unsubscribe from marketing
Adjust cookie/tracking settings
Object to personalization
Opt out of surveys
Your rights
These vary depending on your country.
To purchase products or access digital goods, you must provide information. If you choose not to, we cannot provide these services.
LOOKING AFTER YOUR INFORMATION
We use security measures appropriate to the sensitivity of your data.
How long we keep your information
We retain information as long as your account remains active.
Your information is deleted if:
You request account deletion (within 90 days, depending on local laws), or
Your account has been inactive for 7 years.
We may retain limited data for:
Tax/accounting requirements
Platform safety & security
Fraud prevention
We may anonymize information for statistical reporting.
Data Transfers
HOLOS, LLC may transfer data internationally. When we do:
We use Standard Contractual Clauses
Binding Corporate Rules
Or equivalent safeguards
Your data controller depends on your market.
